Monday, August 2, 2010

Incompatibility with XPrint ActiveX Control can lead to PST corruption in MS Outlook 2003

The XPrint ActiveX Control in Outlook applications is a very effective tool, which lets you print the items on the screen as they appear. This feature is called the WYSIWYG (What You See Is What You Get) feature. However, sometimes this add-in may have some conflicts with the Outlook version you are using, thereby forcing Outlook to crash repeatedly. This issue can invariably result in PST file corruption. To eradicate such problems, you should try out certain workarounds. If none of these work, then you should use a third-party Outlook repair software to repair PST files.

Let's take an instance. You are using MS Outlook 2003 in your system and are using GIF images that are embedded with the text as your email signature. However, when you take the prints of your emails you find that the print is producing junk characters. Also, Outlook is crashing every now and then after displaying the following error message:

“Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.”

Also, when you look at the error details then the following error signature is displayed:

“App Name App Version Module Name Module Version Offset
Outlook.exe 11.0.5510.0 unknown 00000038”

Such problems can occur when there are both Outlook 2000 XPrint ActiveX Control and the XPrint Add-in are installed in the system. Because of such conflict, Outlook crashes often thereby making the PST file corrupt.

The resolution of this problem involves two steps. They are:
Turn-off the add-in option: You should try to disable the Add-in option by doing the following steps:
Click Tools | Options.
Click Other | Advanced Options.
Click Add-In Manager in the Advanced Options dialog box.
Clear the selected XPrint Add-in check box.
Close the dialog box.
Run Inbox Repair tool: You should use the Inbox Repair (Scanpst.exe) tool to repair the corrupt PST file. This tool is used to scan the PST file and rebuild the index headers.

Now, try to import the PST file in your Outlook profile. It should be working fine after carrying out the aforementioned methods. However, if the problem is persisting then you should consider using a third-party Stellar Outlook Pst repair software to repair PST file from corruption. These PST recovery tools are non-destructive in nature that execute PST file repair without modifying the existing PST file.

Of the available Outlook repair tools, Stellar Phoenix Outlook PST Repair is the most efficient PST repair tool. Particularly designed for MS Outlook 2010, 2007, 2003, 2002, and 2000, this Outlook repair utility recovers most of the Outlook objects such as emails (with attachments), contacts, journals, calendar entries, etc. This PST repair software is compatible with Windows 7, Vista, Server 2003, XP, and 2000.

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